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Marlene Hong is a skilled Customer Experience Designer II at the Project Management Institute, where Marlene manages Service Design projects and has improved the customer onboarding experience, contributing to strategic organizational developments. Previously, Marlene worked as a Senior Service Designer at propelland, leading a global team to launch an innovative retail space focused on sustainable practices. At AKQA, Marlene served as a Design Strategist, executing comprehensive research programs for major Fortune 500 brands, while earlier roles at Vital Findings included Analyst in Research & Design and Research Associate. Marlene holds a Bachelor of Arts Degree in Sociology from UC Irvine.