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Sandeep Khanna is Sr. Vice President – Service Excellence at Progressive Infotech responsible for service delivery, operations and excellence. His sphere activity also includes business development – North, business strategy, client relationship and financial management of Progressive’s NxtGen Managed Services. Sandeep has been diligently instrumental in implementing various processes to improve the customer experience and has actively worked to get the organization certified in ITSM, ISMS & QMS. He started his career as R&D Engineer at ESPL where he played a key role in Production and Quality Control department of the organization. He now owns over 25 years of extensive experience in service operations & delivery management, process enhancement, project management, business process re-engineering, quality management and cost management. andeep joined Progressive in the year 2006 where he was responsible for leading IT Operations across India besides delivering very large and complex projects for Progressive. Prior to joining Progressive, he was an entrepreneur and went over to build a leading Web Solutions company.