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Randall Gagnon is an experienced IT professional currently serving as IT DevOps Engineering Lead at Progressive Insurance since December 2014, with prior roles including IT Systems Engineer Lead, IT Systems Engineer Senior, and IT Systems Engineer. Previous experience includes positions as Senior IT Analyst and Global IT Intern at Diebold from May 2012 to December 2014, and an internship as System Administrator Intern at BrandMuscle in 2011. Gagnon began their career as a Depot Technician at Sarcom and as a Support Technician at Noble Knights Networking. Educational credentials include a Bachelor of Science in Computer and Information Systems Security/Information Assurance and an Associate of Applied Business in Computer Information Systems, both obtained from The University of Akron.