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John was named Customer Relationship Management Business Leader in February 2015. In his role, he is responsible for the company’s customer care group (sales and delivery), as well as customer experience, systems experience, and other operational support functions.

John joined Progressive as a claims representative in 1992. During his tenure, he has held various roles and responsibilities including Regional Claims Manager, National Implementation Leader, California Claims Business Leader, and most recently Service Center and Physical Damage National Business Leader.

John has a bachelor’s degree in psychology from State University of New York.