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Janel Francis has a diverse work experience in the healthcare industry. Janel is currently working as a Regional Client Success Manager at Proficient Health since May 2021. Prior to this, they served as a Senior Scheduler at Ensemble Health Partners from January 2020 to May 2021. Janel also had experience at Bon Secours Health System, where they worked as a Care Coordinator Lead from April 2019 to January 2020, and as a Care Coordinator from June 2016 to December 2019.

Janel Francis pursued higher education, starting with a Bachelor of Science in Healthcare Studies from the University of Richmond, which they completed between 2012 and 2016. Following that, they enrolled in the University of Phoenix from 2018 to 2019 to pursue a Masters in Health/Health Care Administration/Management. Prior to their university studies, Janel attended Walter G O'Connell Copiague High School from 2008 to 2012.

Janel also holds certifications, including the HFMA's Certified Revenue Cycle Representative (CRCR), obtained in April 2021 from the Healthcare Financial Management Association (HFMA). Additionally, they earned a CPR certification from the American Heart Association, although specific details regarding the date of attainment are not provided.