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Darren Hook is a seasoned Supportability Program Manager at Microsoft, with over 26 years of experience in developing solutions that enhance customer satisfaction through data-driven insights. Darren holds numerous Microsoft certifications, including MCSE, MCSA, and MCP, demonstrating expertise in a wide range of technologies from server virtualization to desktop infrastructure. In addition to Microsoft, Darren operates as a sUAS Pilot, conducting aerial photography and mapping while also serving as an Independent Adjuster, assessing insurance claims. As a professional bowler, Darren actively competes in the PBA and PBA50 Tour. Educational background includes studies at Southern Methodist University and The University of Texas at Arlington.