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Jackie Matanza is an experienced professional currently serving as an Inside Account Manager at Professional Advantage since October 2016. Responsibilities include managing client relationships for various solutions including Microsoft Great Plains and business intelligence software, handling case management, maintaining client information via CRM, preparing sales proposals, and ensuring timely support renewals. Previously, Jackie held roles at Jupiter Systems where customer support services were developed using ITSM/ITIL frameworks, and also performed as an Account Manager focused on requirements analysis and sales strategy execution. Early career experiences include teaching ESL, executive secretarial duties, and marketing research. Jackie holds a degree in Business Administration with a major in Marketing from Central Luzón State University.