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Richard Bailey is a seasoned professional in customer success management, currently serving as a Senior Customer Success Manager for Enterprise at Productboard since July 2024. Previously, Richard held the position of Customer Success Director at RevLifter, where responsibilities included managing relationships, strategic planning, and risk mitigation for a diverse customer portfolio. Prior to that, Richard was a Principal Customer Success Manager at Showpad, focusing on global clients and driving platform adoption. Richard's extensive background also includes roles at Cheetah Digital, Adobe, e-Dialog, PhotoBox, Associated Newspapers, and VisitBritain, showcasing a strong expertise in digital marketing, account management, and customer relationship strategies. Richard holds a Marketing BA (HONS) from Staffordshire University.