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Marcin Koprowski is an experienced IT professional currently working as an IT SaaS Engineer at Product Madness since April 2022, focusing on enhancing user experience and improving IT security and efficiency. Previous roles include Endpoint Specialist at Swiss Post Solutions, Workplace Services Analyst at Arrow Electronics, and Technical Support Specialist at Thomson Reuters. Marcin has extensive technical support experience, specifically in Windows and Office 365 environments. Additionally, Marcin served as an IT Consultant at Faurecia, providing bilingual support in German and English, and has a solid foundation in customer service from earlier positions at FUJITSU TECHNOLOGY SOLUTIONS and Fortech Sp. z o.o. Marcin holds a Master's degree in International Relations with a specialization in European Studies and a Bachelor's degree in International Relations focusing on German studies, both from the University of Lodz.