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Barbara Armstrong is an experienced professional in customer service and administrative support, currently serving as an Expect Matter Specialist at Proctor Financial, Inc. since July 2020. In this role, Barbara acts as a liaison between Proctor Loan Protector and clients, leading a customer service team to deliver exceptional service in mortgage servicing matters. Prior to this, Barbara worked as a Performing Loan Consultant at Shellpoint Mortgage Services and held various administrative positions at Babcock & Wilcox, Wachovia Corp/Wells Fargo, and other organizations. Barbara's skill set includes strong organizational abilities, problem-solving, and a commitment to high-quality customer service. Educationally, Barbara holds an Associate of Arts degree from Bauder College and has completed coursework in Marketing and Business at York Technical College.