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Tatiana Townsend is a seasoned professional in Customer Success and Sales with extensive experience at Procore Technologies since 2015, rising through the ranks from Account Manager to Senior Director of Customer Success. In this role, Tatiana manages a team of Implementation Managers, focusing on improving efficiency and achieving net retention goals. Prior experience includes roles at Citrix Online, where Tatiana contributed significantly to sales growth and customer engagement, as well as marketing positions at Alliance Francaise de San Diego and C'est La Vie Antiques. Tatiana holds a Bachelor of Arts in International Business from San Diego State University.