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Suzannah Baker's work experience starts with their current role as the Chief Operating Officer at Procentia since July 2023. Prior to this role, they worked as the Implementations Director at Procentia from February 2021 to July 2023. Before joining Procentia, they worked at BT as a Transformation Program Manager from April 2020 to January 2021 and as a Project Manager from February 2019 to March 2020. Suzannah also has experience as a Project Manager Contract at Aviva from January 2017 to December 2017, at Sopra Steria from September 2016 to January 2017, and at Capita from February 2015 to July 2016. Suzannah worked as a Programme Office Manager Contract at EE from December 2012 to January 2014 and at AXA from August 2011 to December 2012. Prior to that, they held the position of Head of Work Order Management at Capita from June 2009 to August 2011. Suzannah also worked at AXA as a Programme Office Analyst from October 2008 to June 2009 and as a Technical Administrator from October 2007 to October 2008. Suzannah'searliest work experience is as a Programme Officer for Documentation at World Education from June 2006 to July 2007.

Suzannah Baker obtained a Bachelor of Arts degree in Education and Social Policy from New York University from 2000 to 2004. Suzannah then pursued a Masters of Science degree in Organisational Management at the School for International Training from 2005 to 2010.