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Lani Pierre is an experienced customer support specialist currently working at Procare Solutions, where responsibilities include providing software support, implementation, and training through various communication channels. Lani has a strong academic background in psychology, having earned a Bachelor of Arts from the University of Colorado Denver. Prior experience includes roles at IBM as an Information Technology Help Desk staff member, providing B2B customer support, and various administrative and event management positions, such as Administrative Support Specialist at DriveSafe Driving Schools and Event Staff at Opal 28. Lani possesses extensive customer service skills, effective communication abilities, and experience in managing multiple responsibilities across diverse work environments.