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Ali Knapp is an experienced Account Manager at Procare Solutions, with a strong background in customer support and success management. Notable previous roles include Manager of Customer Support at Kiddom, where Ali implemented strategies to significantly reduce customer wait times and enhance service quality, and Senior Customer Success Manager at Smartcare, achieving a retention rate of over 95%. Ali's expertise also includes developing training procedures, overseeing enterprise client relationships, and collaborating effectively with product teams to align customer needs with product strategies. Ali began the career as an Account Executive at Smart Tuition, managing over 60 school accounts, and has consistently demonstrated a commitment to improving customer experiences and operational efficiency. Ali holds a degree from the City University of New York-College of Staten Island.