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Terri Sinclair is an accomplished professional with extensive experience in operations and call center management across various sectors, including pharmacy benefit management, healthcare, and legal services. Currently serving as Vice President of Call Center Operations at ProCare Rx since September 2012, Terri oversees key functions such as staffing, training, complaint management, and quality compliance. Previous roles include Director of Operations at UHS-Pruitt Corporation, where responsibilities encompassed referral management and eligibility verification, and Operations Manager at International SOS, focusing on medical and security assistance for travelers. Earlier career positions also include Program Manager at SDI, Manager at Astellas, and various management roles in call centers and service operations, showcasing a strong track record in implementing processes and delivering exceptional service outcomes.