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Nick Toms is currently working at Probe CX as a Pricing Lead, Business Process Re-engineering Manager, and Business Improvement Manager. At Probe, Nick fulfills various responsibilities such as participating in the sales process, assessing ROI, and presenting pricing strategies. Prior to Probe, Nick worked at Salmat as a Commercial and Pricing Analyst, where Nick created pricing solutions, participated in tender processes, and analyzed commercial risks. Additionally, Nick started their career as a Senior Customer Service Agent, where Nick gained essential customer service skills. Nick holds a Bachelor of Commerce degree in Information Technology and Electronic Commerce from Victoria University of Wellington.