ÂÜÀòÂÒÂ×

Rosemary Gurney joined itSMF UK in 2003, on the recommendation of David Wheeldon, as a good way to introduce her to the ITSM community and to network with colleagues.

She joined the UK board in 2006, became Vice Chair in 2013, and Chair in 2015. She also chaired the International Q&C committee. itSMF has also given her numerous opportunities to work with other like-minded people around the world, travel to speak at other conferences, and build long-lasting friendships.

David was right, this organization is all about the community and the ability to work, share, learn and grow to meet the needs of the individual chapters but also to see across boundaries.

The future of the itSMF brand has great potential, but she believes the current model isn’t working. The international movement must take a proactive role in better unifying the community in a way that meets the requirements of an evolving audience. Closer, more relevant working relationships with chapters have to be a priority if they are to remain relevant and credible within the industry.

Her day job is as an ITSM Consultant and trainer and she also works with Axelos as a contributing author and examiner.