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Jennifer Crawford is an experienced customer service professional with a strong background in operations and team management. Currently serving as a Sr. Customer Service Analyst in the Pharmacy Department at Priority Health since April 2018, Jennifer successfully reduced the Pharmacy department's Average Speed of Answer (ASA) by 99% and implemented a training and hiring plan that increased staff from 48 to over 139 within six months. Prior experience includes roles as a Retention Supervisor and Workforce Coordinator at Charter Communications, where Jennifer managed teams to optimize customer retention and performance metrics. Earlier career experiences encompass positions at Amway Headquarters as a Real Time Analyst, Lowe's Home Improvement as a Customer Service Manager, and Chartwells as an Executive Administrative Assistant. Jennifer holds educational credentials from Eastern Michigan University and Grand Rapids Community College.