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Paolo Cozzani Abarca has a diverse work experience spanning multiple companies and roles. Their most recent position is as the Head of Digital Customer Experience at Principal Chile, which they began in June 2022. Prior to that, they served as the Jefe de Marketing y Experiencia de Clientes at Principal Chile from October 2019 to June 2022. Before joining Principal Chile, Paolo worked at Banco BICE, where they held various roles such as Jefe de Experiencia de Clientes y Canales Banca Personas e Inversiones - Marketing from January 2018 to August 2019 and Jefe de Marketing Segmento Inversiones from April 2016 to January 2018. Paolo also gained experience at BICE Inversiones as an Analyst in Marketing and Development from January 2013 to March 2016 and as an Analyst in Administration and Human Resources from January 2012 to January 2013. Paolo's early career involved founding their own company, COZZANI PRODUCCIONES LTDA., where they served as a Partner from April 2011 to December 2015.

From 2005 to 2011, Paolo Cozzani Abarca attended Pontificia Universidad Católica de Chile, where they obtained a degree in Ingeniero Comercial. Their field of study was focused on Administración y economía.