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Kate McPhail's work experience began in 2010 as an Assistant Manager at About A Girl, where they worked until 2013. In 2014, they joined Vibe Teacher Recruitment as a Senior Consultant until 2015 when they became a Travel Agent at STA Travel. In 2016, they joined Princess Polly as a Customer Experience Manager and later became the Director of Customer Experience AU in March 2021.

Kate McPhail completed their education at Griffith University from 2008 to 2011, where they earned a Bachelor's Degree in Languages & Linguistics. Prior to that, they attended Robina State High School from 2003 to 2007. In addition to their formal education, Kate McPhail holds additional certifications in First Aid & CPR and TESOL, but the institutions and dates of obtaining these certifications are not provided.