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Ary Aviles is an experienced professional in customer experience and retail management, currently serving as the CX Learning & Development Lead at Princess Polly since June 2022. Previously, Ary held various positions in customer service including Customer Service Representative at SKIMS and an Assistant Store Manager at Reformation, where tasks included managing associates, enhancing customer satisfaction, and training staff on client management. Ary's early experience includes roles at Madewell and La Fiorentina, where responsibilities ranged from improving shopping experiences to packaging orders for major retailers. Ary holds a Bachelor's degree in Business Administration and Management from LIM College.