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Rich Flati is a seasoned professional with extensive experience in customer success and operations management across various technology sectors. Currently serving as a Senior Customer Program Manager at Pricefx since December 2023, Rich previously held the position of COO at AutoRABIT, where the focus was on enhancing DevSecOps tools for Salesforce developers. Prior roles include serving as SVP of Sales and Customer Success at IAM Robotics, SVP of Customer Success at Jabmo, and B2B e-Commerce Lead at BloomReach. Rich's career also encompasses significant tenures as VP of Pre-Sales and VP of Customer Success at Zilliant, Senior Practice Manager EMEA at Siebel Systems, and various consulting roles at companies such as Orion Consulting, PeopleSoft, and Oracle. Rich Flati holds both an MSIA/MBA in Production & Operations Management and a BS in Industrial Management from Carnegie Mellon University.