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Daniel Istvan Kovacs is an experienced professional in customer support operations, currently serving as a Zendesk & Support Operations Consultant at Shapr3D since January 2024. Prior to this role, Daniel spent nearly a decade at Prezi, where responsibilities ranged from Customer Support Operations Manager to Junior Phone Support Specialist, overseeing technical operations, optimizing workflows, and facilitating user feedback communication with product development teams. Daniel's professional background includes a Bachelor of Science in International Business Economics from Budapest University of Technology and Economics, and earlier educational experiences at Szabó Lőrinc Kéttannyelvű Általános Iskola és Gimnázium and Bethesda-Chevy Chase High School. Additionally, Daniel interned at Önszabályozó Reklám Testület and worked as a contractor at Dreher Sörgyárak in 2010.