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Diana Paola Aragón Ramos is an accomplished professional with extensive experience in customer service management across various industries. Currently serving as Gerente de Servicio al Cliente at Previsora Seguros since August 2017, Diana Paola previously held significant roles including Head of Contact Center Customer Service/Sales at AIG from May 2010 to August 2017, where responsibilities included defining service strategy and implementing communication channels. Before that, as Directora Estratégica de Canales de Servicio at ING, Diana Paola oversaw brand changes in digital channels and developed customer service tools. Earlier experience includes roles at Banco Santander focusing on service channel management and quality certification. Diana Paola holds a degree in Industrial Engineering from Pontificia Universidad Javeriana and specialized training in Strategic Marketing and Customer Experience Management.