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Kaitlyn Sams serves as the Customer Service Manager at Pretzels, Inc. since January 2020, where responsibilities include managing customer data input, supporting Sales and Marketing, and overseeing product development and promotional contracts. Prior to this role, Kaitlyn held positions at Dollar General Warehouse from March 2013 to December 2019, starting as a Supervisor and advancing to Manager. In these capacities, tasks involved inventory control, safety protocols, employee training, and departmental development, highlighting strong leadership and organizational skills throughout the career.