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Irina Antonova is an experienced Project Manager currently working at Premium Plus, recognized as Zendesk's Global Partner of the Year since March 2021, focusing on Zendesk Support and Guide custom themes. Previously, Irina managed projects related to custom themes for Zendesk Guide and email templates as Project Manager for Zendesk Guide Themes. Irina's experience also includes serving as a Solutions Consultant for Lotus Themes, an authorized Zendesk solution provider, and as a Customer Support Manager at Sweet Life, where efforts were directed towards enhancing customer satisfaction and creating help center resources.