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Hema Shah has extensive work experience in project management and IT roles. Hema currently works at Preface as a Research Project Manager and Senior Operations Excellence Manager. Hema previously worked as a Scrum Master and Project Manager at the same company. Prior to that, Hema worked at Crown Worldwide Group as an IT Project Manager in the Relocation Business. Hema also worked at Crown Fine Art as an IT Project Manager, where they were responsible for managing the implementation of a management system for the Fine Arts Business. Hema's experience also includes working as a Project Manager at Kaushalam Consultants Limited and as a Business Analyst at AIA Group Limited. Hema worked as an IT Team Lead at Crown World Mobility and as an IT Project Manager at Crown Worldwide Group. Hema started their career at Core Consulting Ltd. as a Team Leader, where they gained experience in various roles including PreSales, Project Manager, and Team Leader.

Hema Shah completed their Bachelor of Engineering degree in Electronics from K.J.Somaiya College Of Engineering, Mumbai University between 1990 and 1994. In 2004-2005, they pursued a Master of Technology degree in Information Technology from The Hong Kong University of Science and Technology.

In terms of additional certifications, Hema Shah has obtained various qualifications. Hema received the PMP certification from PMI but no specific month or year was provided. Other certifications include Professional Scrum Masterâ„¢ I (PSM I) from Scrum.org in October 2021, and several LinkedIn certifications such as Customer Service Leadership, Managing a Customer Service Team, Customer Success Management Fundamentals, How to Stop Wasting Time in Meetings, Operational Excellence Foundations, Blending Project Management Methods, Enterprise Agile: Changing Your Culture, Agile at Work: Building Your Agile Team, Agile Product Owner Role: Foundations, Scrum: Advanced, Software Testing Foundations: Test Planning, Cert Prep: Scrum Master, Programming Foundations: Software Testing/QA, GirlsinAI 2021 Hackathon - Mentor, Agile Analysis Weekly Tips, Agile at Work: Planning with Agile User Stories, and Learning Program Management. The LinkedIn certifications were obtained between 2020 and 2023, with the specific months and years mentioned for each certification.