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Allana Linn has a strong background in customer success and leadership roles. Their most recent position is as the Head of Customer Success at preezie, where they lead the global customer success function and team. Allana is responsible for developing the customer success strategy and operational business processes to drive customer lifetime value, renewal and retention targets. Allana also focuses on upselling and cross-selling, churn mitigation, and consultation for SMB and enterprise accounts.

Prior to preezie, Allana served as a Customer Success and CX Specialist at Times Higher Education, where they led the customer success strategy and operations across the APAC region. Their responsibilities included driving customer engagement, product adoption, contract renewals, and revenue expansion.

Before that, Allana worked as a Program Manager at the University of Melbourne and as a Product Marketing Manager at The University of Law. Allana also gained experience at the University of Adelaide, where they worked as both a Project Manager and a Business Marketing and Sales Manager. Additionally, they served as a Product Management Specialist at Super SA.

Overall, Allana has a wide range of experience in customer success, leadership, program management, and product marketing roles within the education industry.

Allana Linn has completed a Postgraduate Certificate in Business Administration from the University of Newcastle. Allana previously earned a Bachelor of Arts (B.A.) with a major in Sociology from Griffith University. Additionally, Allana also has a Certificate IV in Workplace Training and Assessment from the University of Newcastle.