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Zaib Farooq has over 17 years of work experience, starting with JPMorgan Chase & Co as an Investment Banking Specialist in 2004. From there, they worked as an Account Coordinator at Epsilon in 2007, before becoming a Strategic Account Manager at SmartFocus in 2008, where they managed a team of account managers and production executives with an annual quota revenue of $1.5MM. In 2011, they joined Return Path as a Senior Account Manager, where they successfully retained all clients in their first 6 months while instituting training modules for new employees and clients. From 2012 to 2014, they worked as a Senior Customer Success Team Leader at Sailthru, before moving on to Sisense in 2014 as a Senior Customer Success Manager and, later, a Senior Customer Success Advocate. In 2016, they became a Senior Enterprise Success Team Leader at Optimizely, the world's leading experimentation platform before joining PredictSpring in 2018 as a Senior Customer Success Manager. In 2017, they became a board member of Hope Church Long Island, where they worked until April 2021.

Zaib Farooq holds a Master of Business Administration - MBA degree in Business, Management, Marketing, and Related Support Services from the NYU Stern School of Business. Prior to that, they completed a Bachelor of Business Administration (BBA) degree in Marketing and Finance from Baruch College between 2003 to 2007.