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Miguel Ramos is a seasoned executive with extensive experience in business process and contact center advisory services. As Managing Partner and CEO of Precision Point Partners, Inc. since October 2018, Miguel advises global organizations on various aspects including operations, technology, and workforce management. Prior to this role, Miguel served as President of C3 Performance Optimization, Inc. and held several leadership positions at C3/CustomerContactChannels, Inc., where expertise was cultivated over two decades in managing international contact center operations. Earlier career highlights include serving as Senior Vice President of Corporate Development at Aegis Global and SVP of Strategic Planning & International Development at PRC, an IAC Company.