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Shivani is a seasoned professional with extensive experience in health care management, currently serving as a Senior Manager at Practo since September 2019. In this role, Shivani has successfully developed product roadmaps, notably introducing a schedule consult feature that reduced user drop-off rates by 20% and implemented transaction queuing features that contributed an additional 2 lakh MRR. Prior to this, Shivani held managerial positions at Practo and served as a Senior Operations Lead at Manipal Health Enterprises, where significant operational strategies led to substantial growth in teleconsultation and patient engagement. Shivani's educational background includes multiple advanced degrees in Hospital Administration from Manipal Academy of Higher Education and a Bachelor’s Degree in Biotechnology from Bangalore University.