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Érico Cogo, MBA, PMP, and CSPO, is an accomplished Senior Service Delivery Manager at Practia Global since July 2021, where responsibilities include managing strategic project delivery for large LATAM clients, overseeing digital transformation services, and implementing process improvements through various methodologies. With previous roles at BITi9 as Head of Delivery - RPA, and as a Technology Manager at M2G and Indra, Érico has extensive experience in team management, agile methodologies, and project delivery across diverse sectors. Érico holds a Master's in Information Technology from FIAP and a degree in Systems Analysis from Pontifícia Universidade Católica de Campinas.