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Tamara Gonzalez is an experienced professional specializing in collections management and customer operations. Currently serving as Collections Manager at PRA Group Sweden AB since October 2024, Tamara oversees operational responsibilities for debt collection while driving digital solutions and process improvements. Previously, as Head of Customer Operations at BROCC, significant reforms were implemented across multiple departments, enhancing operational efficiency. Tamara's earlier roles at EnterCard Group AB included Department Manager Collections Operations and Team Leader Collection, focusing on achieving strategic goals and improving departmental performance. Additionally, Tamara has experience as a substitute teacher, having worked in various educational settings. Tamara holds a degree from Södertörn University and attended the University of Skövde.