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Magdalena Kęsik is an experienced IT professional, currently serving as the EMEA IT Service Manager and Process Lead at PPG Industries since February 2018, where responsibilities include managing the IT service lifecycle and focusing on standardization and automation in IT. Prior experience includes working as a Service Availability Manager at IBM GSDC Poland from January 2015 to February 2018, overseeing a large service delivery team and ensuring client satisfaction and compliance. Magdalena's earlier roles encompass positions such as Change Manager and Junior Coordinator in IT Service Continuity Management at IBM, along with various customer service and laboratory positions. Educational credentials include a Bachelor's degree in Environmental Protection and a Technician degree in Health and Precautions.