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Jenny Harmsen is a skilled Technical Writer currently employed at PowerTrain, Inc. since October 2022. Previously, Jenny spent a decade at Gannett | USA TODAY NETWORK, where roles included Manager of Product Operations, Digital Support Specialist, and Designer/Copy Editor. In the capacity of Manager of Product Operations, Jenny enhanced internal alignment and processes for digital products while overseeing product implementation and best practices. As a Digital Support Specialist, Jenny resolved issues related to news websites and content management systems, and initiated the knowledge base for the department. Jenny's design expertise was demonstrated through the creation of newspaper layouts and technical training documents. Jenny holds a Bachelor of Science in Information Technology with a concentration in Information Architecture from UMass Boston.