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Michael Toland is an experienced professional in customer success and business analysis, currently serving as a Customer Success Manager at Power Factors since January 2023. Previous roles include Senior Business Analyst at Pearce Services, where Michael developed Salesforce processes, and Technical Portfolio Manager at Bay4 Energy Services, managing operations for battery energy storage systems. At Strata Clean Energy, Michael held various positions including Product Manager, Project Manager, Account Manager, and Account Specialist, demonstrating expertise in software development, project management, and customer relations across multiple energy sectors. Michael holds degrees in Sustainable Technology and Sustainable Development from Appalachian State University, contributing to a strong foundation in environmental studies.