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Alicia Fisk has extensive experience in customer success and operations, currently serving as the Director of Customer Success Operations at Power Factors since November 2018, where Alicia develops tools, processes, and data insights to enhance customer relations. Prior to this, Alicia held various roles at Draker, including Software Success Manager and Training Manager, focusing on customer satisfaction and software product delivery. Earlier career experiences include project management and marketing roles at Gateway to the Arts, fundraising management in the arts sector, and multiple positions at Brooklyn Academy of Music where grant writing and development were key responsibilities. Alicia holds a Master's degree in Performing Arts Administration from New York University and several certifications, enhancing a strong foundation in project management and education.