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Carol Toner is an experienced leader in the health and community services sector, currently serving as the Head of Quality & Service Development at Potens_UK since December 2024. Previously, Carol held the position of Head of Business Development at Active Pathways and spent nearly three decades at Alternative Futures Group, where roles included Head of Business Development, Head of Operations for Mental Health, Regional Director, Director of Community Services, and Head of Learning and Development. Carol has a strong background in strategic development, operational leadership, and quality assurance, with notable achievements in contract retention and growth initiatives. Educational qualifications include a Level 7 NVQ Diploma in Management, several Level 4 and Level 5 Management awards, and specialized training in person-centered dementia care from the University of Surrey.