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Susanne Peduzzi has extensive experience in customer service and compliance within the financial sector, having worked at PostFinance since September 2008. Currently serving as a Mitarbeiterin in the Compliance Office, Susanne focuses on developing training materials, onboarding new employees, and coaching staff to maintain high standards in customer interaction. Previous roles include leadership positions in customer service zones, where responsibilities encompassed ensuring exceptional service quality and achieving sales targets. A strong educational background includes various certifications in leadership, training, and management, with qualifications such as Diplom als Berufsbildnerin in Lehrbetrieben and a Führungsfachfrau with eidg. FA. Prior to joining PostFinance, Susanne worked at Die Schweizerische Post from December 1991 to August 2008 in various roles related to customer service and operational support.