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Alan James possesses extensive experience in billing management and quality assurance, currently serving as Billing Manager at Intrado since May 2021. Prior to this role, Alan worked as a Billing Quality Assurance Analyst at InterCall from January 2013 to May 2021, where responsibilities included developing procedures, creating billing tools, and improving controls to minimize errors and enhance employee satisfaction. Alan's career also includes positions as IT, Planning, and Program Manager at CTDI, and roles at Nortel Networks in Production Control and Repair & Logistics. Alan began professional experience as a Field Service Technician at Interface. Alan holds a Bachelor of Science degree in Music Education from Jacksonville State University, completed in 1990.