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Radoslav Nikolov is a Senior Expert in IT Infrastructure at Eurobank Bulgaria, where responsibilities include modernizing the bank's Cisco voice environment, researching component compatibility, collaborating with vendors for infrastructure design, documenting systems for the executive team, maintaining the voice infrastructure, and sharing knowledge within the IT division. Previously, Radoslav worked at IBM as a Network Support Specialist in both the Cisco TAC CUCM and MultiService Voice teams, focusing on training, providing support for dial plan design, troubleshooting call issues, and managing Cisco voice technologies including call managers, gateways, and VoIP protocols. Radoslav holds a degree from New Bulgarian University.