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Melanie Fernandes is an experienced Propositions Manager currently working at Post Office Ltd since April 2017, following a tenure at HSBC from October 2005 to December 2016, where Melanie also held the position of Propositions Manager. In this role at HSBC, Melanie was a key member of the Advance Proposition team, focusing on the design and implementation of Retail Banking propositions and emphasizing proposition creation, development, and the customer journey lifecycle. Additionally, Melanie served as a Project Manager, successfully delivering a new onboarding learning and development program for customer-facing colleagues in the UK. Earlier in their career, Melanie held multiple roles as a Branch Manager and Sales Manager, where responsibilities included driving customer service levels, coaching and developing team members, and managing costs and internal control. Melanie's educational background includes studies at Strodes College from 2003 to 2005.