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Kristen Arellano has over 8 years of work experience. Kristen started their career in 2011 as a Customer Energy Consultant (Account Management) for the Hawaiian Electric Company. In 2016, they joined RealSelf as a Community Support Specialist and Connect Assistant. In 2019, they began working at Possible as a Quality Assurance Manager, Quality Assurance Analyst and Customer Success. In their roles, they have been tasked with troubleshooting, resolving and escalating technical issues, advocating internally for customer-facing issues, and training new team members. Kristen has also contributed critical feedback for improving the customer experience and worked to better the customer experience and improve processes.

Kristen Arellano earned a Bachelor of Arts (B.A.) in Communications from Notre Dame de Namur University.