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Gabby Roberts is an experienced executive in customer experience and operations, currently serving as Vice President of Customer Experience at Portfolio since July 2020, where responsibility includes oversight of company-wide customer experience programs. Prior to this role, Gabby was the Vice President of Operations at National Automotive Experts/NWAN from March 2015 to July 2020, focusing on improving operational systems and client relations. Gabby also held the position of Senior Vice President of Account Management at Warrantech, leading a team and managing significant client relationships from May 2013 to March 2015, and has extensive experience as Director of Client Management at Assurant Solutions, where Gabby built rapport with senior executives. Gabby holds a B.S. in Business Administration from Barry University and is pursuing further education at Case Western Reserve University.