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Ress Angeles is an experienced IT professional with a strong background in technical support and customer service. Currently serving as Port Technical Support Analyst III at the Port of Oakland since August 2017, Ress has progressed through roles of increasing responsibility, including Port Technical Support Analyst II. Prior experience includes acting as MIS Customer Services Supervisor at ServiceTec and holding positions such as IT Service Desk Support Specialist/IT Analyst at ServiceTec and System Analyst at Blackhawk Systems Group, Inc. Additionally, Ress was a Technical Marketing Engineer at Cisco. This diverse range of roles demonstrates expertise in information technology and helpdesk support.