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Jainam Shah is an experienced IT professional with a strong background in desktop support and system analysis. Currently serving as an Analyst Senior in Learning Systems at ABS and Affiliated Companies since September 2012, Jainam has led teams to address desktop support needs for over 5,000 clients globally and provided tailored support for senior executives. Prior roles include Desktop Support Analyst and Windows 7 Deployment Specialist, where Jainam effectively managed technical troubleshooting and system deployments for large user bases. Jainam’s career began at Houston Community College, specializing in hardware/software troubleshooting and customer service. Jainam holds a Master's degree in Cybersecurity from the University of Houston-Downtown and a Bachelor's degree in Computer Information Systems from the University of Houston.