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James McGowan currently serves as a Customer Service Associate at Porex, where responsibilities include managing client relationships, identifying business opportunities, and conducting regular reviews to ensure customer satisfaction. Previously, James held the position of Business Administrator at Porex, managing customer queries, processing purchase orders, and overseeing invoicing and stock control. Prior experience includes serving as a Quality Officer at NSL, where responsibilities involved reviewing correspondence and customer interactions to uphold quality standards, and working as an IT Service Desk Agent at Fujitsu, addressing IT-related inquiries for Scottish Water.