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Alisha Mehta is a seasoned professional in technical support management, currently serving as the Senior Technical Support Manager at Poppulo since February 2024. Prior to this role, Alisha held the position of Manager of Technical Support Engineering at Salesforce from September 2021 to February 2024, where responsibilities included managing a 15-member Marketing Cloud team serving AMER region customers and collaborating on project schedules. Alisha's experience also encompasses a role as Associate Manager at Commvault, leading a 26-engineer global support frontline team, and managing backup and security services as a Supervisor at Epicor Software. Early career highlights include technical support engineering at Hewlett Packard Enterprise, focusing on diagnosing and resolving various technical issues. Alisha holds an Executive MBA from the Indian Institute of Management Bangalore and a Bachelor's degree in Electronics and Communications Engineering from Visvesvaraya Technological University.