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Carmela Anne Leonor is an experienced professional specializing in customer support and web design within the Software as a Service (SaaS) sector. Currently serving as a Web Design Specialist and Customer Support Specialist at Popmenu, Carmela manages support for top accounts, drives customer onboarding, and enhances service delivery through technical troubleshooting. Noteworthy achievements include top scores in Net Promoter Score (NPS) and successful customer enablement efforts. Carmela's prior experience encompasses roles such as Customer Success Manager at Direksyon, where completion of an accredited training program enhanced customer success skills, and various sales positions at Wynn Las Vegas, Cox Communications, Trulia, Comcast, and Travelex, demonstrating a strong record in customer retention and upselling. Educationally, Carmela holds a Bachelor of Science degree in Registered Nursing from San Juan de Dios College.