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Gilberto Suarez Baez is an experienced manager with a strong background in the hospitality industry. Currently serving as a manager at Poor Boys since June 2020, responsibilities include training and supervising staff, overseeing stock levels, ordering supplies, and providing excellent customer service. Prior experience includes roles as a Key Holder and Waiter Supervisor at Carluccio's, and Waiter Supervisor at La Tasca, where Gilberto demonstrated skills in customer service and management duties. Earlier positions included FOH at Nando's UK & IRE and merchant roles in independent settings, focusing on inventory and financial control. Gilberto holds various educational qualifications including Business Skills and Customer Service certifications from Oxford Cambridge and RSA Examinations, along with an ongoing degree in International Trade from Universidad Jorge Tadeo Lozano.